Quick answers to the questions we hear most. Can't find what you're looking for? Contact our support team.
What payment methods does JUST PET BD accept?
We accept Cash on Delivery (COD), bKash, Nagad, and card payments (Visa/Mastercard) via SSLCommerz. You can choose your preferred method at checkout.
How do I track my order?
Every order ships with our courier partner Steadfast (with Pathao, Sundorbon, and office delivery also available). You can track your order in real time using the Track Order option on our website, or by contacting our support team with your order number.
Are the products on JUST PET BD authentic?
Yes. We guarantee 100% authentic products across our catalog — every item is sourced to be genuine, and 1% of every purchase goes toward the JUST PET BD Foundation.
What is your return and refund policy?
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with your order number and photos or video of the issue. Approved cases are typically resolved — with a replacement or refund — within 5-7 business days. Perishable items (like opened food or treats) are not eligible for return for hygiene and safety reasons. See our full Returns & Refund Policy for details.
Do you deliver across Bangladesh?
Yes, we deliver nationwide using our courier partners (Steadfast, Pathao, Sundorbon) as well as office delivery in select areas. Exact delivery time depends on your location — you can check estimated charges and timing at checkout.
How can I contact JUST PET BD support?
You can reach us by phone at +88 01911-657408, by email at [email protected], or via WhatsApp from our Contact Us page. Our support hours are Saturday-Tuesday 10:00 am to 10:00 pm and Friday 3:00 pm to 10:00 pm.
Can I cancel or change my order after placing it?
Contact our support team as soon as possible with your order number. If the order hasn't already been handed to the courier, we'll do our best to update or cancel it.