Last updated: April 2026
This page explains how you can ask us to delete your customer account and associated personal data, what we will remove, and what we may need to keep for legal or business reasons. You can read it without logging in. Full privacy policy.
How to request account or data deletion
- Email us at justpetbd@gmail.com from the email address linked to your account (or tell us the phone number you use for the account) so we can identify you.
- In the message, use the subject Account / data deletion request and state that you want your account closed and your personal data erased (or describe which data you want removed).
- You can also start the same request by calling +88 01911-657408 and asking for account or data deletion. We may follow up by email to confirm your identity before processing.
What we will delete
After we verify your request, we will delete or anonymize personal data tied to your customer account where applicable, for example: profile name, email, phone number, delivery addresses, wishlists, and marketing preferences, unless a legal exception applies.
What we may retain
We may keep certain information when the law or legitimate business needs require it, such as:
- Order and transaction records — for tax, accounting, and consumer protection, including order amounts, product lines, and delivery information, for the period required by law or regulation.
- Payment-related metadata — our payment partners (e.g. bKash, Nagad) may retain data under their own policies; we do not use those records for marketing after you request deletion of your account where we control that use.
- Fraud prevention and security — limited technical or operational records if needed to detect abuse or meet legal process.
Where we must retain data, we restrict access and do not use it for unrelated purposes beyond what the law or our legal obligations require.
When we will act
We aim to confirm receipt within a few business days and to complete account closure and the applicable erasure or anonymization within approximately 30 days, unless a longer period is required by law or the nature of the request. If we cannot fulfill part of your request, we will explain why and any rights you may have.
Contact
Email: justpetbd@gmail.com
Phone: +88 01911-657408
For other stores policies, see Contact us and the privacy policy.